• Reservation Policy - check in is 15  minutes prior to each trip. Individuals may be considered a “no-show” and their seats resold if they have not checked in prior to departure.
  • Cancellation Policy
    • Guided Sea Kayak Day Tour​ - groups of 1-4 persons 48hrs, 5-9 persons 10 days, 10+ persons 30 days, private tours minimum 30 days.
    • Paddle and Fly Package - groups of 1-9 persons 10 days, 10+ persons, 30 days, private tours minimun 30 days. 
    • Overnight Kayak Tour - 50% non refundable deposit due at 60 days prior to tour and remaining 50% non refundable payment due 30 days prior to tour departure
  • Shuttle Policy - If you do not have a vehicle, San Juan Outfitters provides a complimentary shuttle from Friday Harbor to Roche Harbor.  Pick up times are typically 1 hour ahead of tour time and you will return to Friday Harbor within 2 hours of your tour finishing.
  • Whales Policy - No guarantees regarding whales or wildlife. During peak season whales are seen on 90% of Whale Watch and Wildlife Tours by motor vessel.  Whales from a kayak should be concidered a once in a lifetime experience and not something to expect.
  • Weather Policy - Tours run rain or shine. If tour is cancelled a full refund will be processed if unable to reschedule.
  • Flight Policy - If traveling via plane and the flight is cancelled, tour and flight will be refunded if unable to reschedule. No refunds for missed flights.
  • Ferry Policy - No refunds for a missed ferry. If ferry is cancelled a refund will be applicable.
  • Discount Policy - Please bring proof of eligibility for any discounts.