- Reservation Policy - check in is 15 minutes prior to each trip. Individuals may be considered a “no-show” and their seats resold if they have not checked in prior to departure.
- Cancellation Policy
- Guided Sea Kayak Day Tour - groups of 1-4 persons = 48hrs, 5-9 persons = 10 days, 10+ persons = 30 days, private tours = minimum 30 days.
- Paddle and Fly Package - groups of 1-9 persons = 10 days, 10+ persons = 30 days, private tours = minimun 30 days.
- Overnight Kayak Tour - 50% non refundable deposit due at 60 days prior to tour and remaining 50% non refundable payment due 30 days prior to tour departure
- Shuttle Policy - If you do not have a vehicle, San Juan Outfitters provides a complimentary shuttle from Friday Harbor to Roche Harbor. Pick up times are typically 1 hour ahead of tour time and you will return to Friday Harbor within 2 hours of your tour finishing. We do not offer shuttle services for our Sunset or Bioluminescent Kayak Tours.
- Whale Policy - No guarantees regarding whales or wildlife. During peak season whales are seen on 90-95% of Whale Watch and Wildlife Tours by motor vessel. Whales from a kayak should be concidered a once in a lifetime experience and not something to expect.
- Weather Policy - Tours run rain or shine. If a tour is cancelled a full refund will be processed if unable to reschedule.
- Flight Policy - If traveling via plane and the flight is cancelled, tour and flight will be refunded if unable to reschedule. No refunds will be issued for missed flights.
- Ferry Policy - No refunds for a missed ferry. If ferry is cancelled a refund will be applicable.
- Discount Policy - Please bring proof of eligibility for any discounts.
