• Reservation Policy - check in is 40 minutes prior to each trip. Individuals may be considered a “no-show” and their seats resold if they have not checked in 40 minutes prior to departure.
  • Cancellation Policy - groups of 1-4 persons 48hrs, 5-9 persons 14 days, 10+ persons 30 days, private tours minimum 30 days.
  • Whales Policy - No guarantees regarding whales or wildlife. During peak season whales are seen on 90% of tours.
  • Weather Policy - Tours run rain or shine. If tour is cancelled a full refund will be processed if unable to reschedule.
  • Flight Policy - If traveling via plane and the flight is cancelled, tour and flight will be refunded if unable to reschedule. No refunds for missed flights.
  • Ferry Policy - No refunds for a missed ferry. If ferry is cancelled a refund will be applicable.
  • Discount Policy - Please bring proof of eligibility for any discounts.